Do you have a question? Chances are, you can find the answer here. If not, please contact us at firstname.lastname@example.org or use our contact page.
Before You Buy
What file types are included with my purchase? What programs do I need to use the templates?
Our templates are designed for use with Photoshop or Photoshop Elements. If you don’t have either of these editing programs, check out Adobe’s free trial before purchasing. Test out the program and our templates. We include a design guide with every template pack to help you customize your templates, but we highly encourage you to have some familiarity with the program before purchasing any of our products. Please note that we don’t offer refunds if you do not have the appropriate program needed to use these templates.
How will I get my files?
You will not receive any physical items. Immediately upon purchase, you will be e-mailed a download link, and a link will also be available through your account on our site if you are logged in. The link can be located by going to Account » Downloads.
What is your refund policy?
Due to the digital and downloadable nature of these files, we cannot offer refunds on any purchases for any reason.
What are the license terms on these files?
Each of our templates comes with a more in-depth license agreement. As an overview, these files are not to be shared, resold or redistributed in any way (the limited exception being with our Card Templates, which are allowed to be sold to clients in their final, printed form only, not as a digital file). While you may adjust the dimensions of our files to suit your printer’s needs if necessary, none of our templates may be otherwise reverse engineered or repurposed in part or in whole, nor may they be repurposed for derivative work. The Proper Type™ retains all copyrights to the designs available through this site and through our other sales avenues. Sale of our templates does not transfer copyright to you, and you may not claim the work as your own.
Are the images featured in the preview sold as part of the file?
No. The images in our product photography are purely to provide an example of how the template looks with professional photos in them. Our design guide will help you easily populate other images into our working files.
Is copy included in your templates, and am I allowed to use it, or do I need to come up with my own text?
Every template comes with finished copy written by a professional marketing copywriter with experience in the wedding industry. Seriously, she’s awesome. We recognize that every business and brand has different needs, however, and we highly encourage you to edit the copy to fit your personality and perspective. However, please remember to proof your copy before you send it off for printing! We are not responsible for typos or other errors that arise from the provided copy being edited.
Are the fonts shown in your templates included in your files?
Because of copyright restrictions on fonts, we cannot include them in our downloads. However, each design guide has a section that lists out the fonts that were used in the example. Because we’re type nerds, we’ve spent a lot of time digging up the best free fonts available, so you can download them without worrying about incurring additional cost. Of course, you’re also welcome to switch them out and use your own!
After Your Purchase
Where's my download link?
You paid, your order was completed, but you didn’t receive your download link. Don’t panic, we’ve got you. Your download link was emailed to the address associated with your order, not your PayPal account. It’s also available in Your Account. Still can’t find the link? Check your spam folder. If it’s still not there, take a deep breath, and shoot us an email at email@example.com or use our contact page. We’ll get to the bottom of the issue.
Is there a download limit or expiration date to my files?
To keep our policy in line with our other sales avenues (Creative Market and Etsy), we have opted to allow unlimited downloading through our standalone site. We do, however, monitor downloads for possible fraudulent activity, and we retain the right to revoke access to the purchased files without notification if we suspect a violation of our Terms of Service is occurring.
Help! I'm having trouble using these templates.
Please first review the design guide included in your ZIP file. We invest a lot of time in them to make sure you have the most user friendly templates possible! If your question is still not answered, please contact us, and we’ll get back to you as quickly as we can. Please note, to keep the price point as affordable as possible, we cannot provide unlimited support and we are unable to edit these files on your behalf.
When can I expect a response back on my email?
We answer emails periodically throughout the day, Monday through Friday, Central Time. We do not answer emails on holidays or over the weekend, and any emails sent during time we are off will be answered as promptly as possible on the next business day.
Printing Your Templates
Are these templates designed for a specific printer?
The Proper Type™ templates are designed to meet the Miller’s Professional Imaging specs. Many of these dimensions are standard sizes, but our license allows you to make layout adjustments if your printer doesn’t offer the same sizes as our templates.
What printers do you recommend?
We have designed all of our templates to specifications provided by Miller’s Professional Imaging because of their reputation for quality and customer service. In addition to Miller’s, we highly recommend White House Custom Color and UPrinting. For magazines and flyers, we also suggest MagCloud.
Will the colors on my final printed piece match what's on my computer screen?
Because monitors show colors in RGB mode but the final pieces will be printed in CMYK mode, the colors will never be 100% exact. Variations in color display may be exacerbated by certain monitors, particularly if they have not been properly calibrated. We highly recommend you do a test print of your final file on your personal printer before sending it to your printing vendor. While these colors will not match exactly due to paper stock and printer differences, they will be far more accurate than what you see on your computer screen.
Do you offer any discounts?
Want a discount? Get on the list. Our email list is the one and only gateway to The Proper Type™ coupon codes. Sign up, and you’ll also gain access to free marketing resources, new product updates, and more.
I'm a photographer, and would love for you to use one of my shoots in your template previews!
That’s great – thank you! We love to collaborate with photographers. Email us through our contact page or at firstname.lastname@example.org and link us to your book or to a specific shoot you have in mind. We try to pair up photographers with templates that match her or her style, or the style of the shoot he or she is submitting, so while we may not have a slot for you immediately, we will absolutely keep you in mind for future templates.